Tickets
Manage support tickets and customer inquiries.
Open Tickets
6
Need attention
Avg Resolution
3.6 hrs
Time to resolve
High Priority
6
Urgent + High
Resolved
4
Total closed
Tags | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
TKT-2024-0001 Unable to export contacts - limit of 100 records | In Progress | High | Feature Request | Jennifer AdamsUrban Outfitters Co | email | David Kim | export+2 | 22mo ago | ||
TKT-2024-0002 Dashboard loading slowly after v2.5.0 update | Resolved | Urgent | Bug | Mark AndersonExpress Logistics | chat | David Kim | performance+2 | 22mo ago | ||
TKT-2024-0003 How to set up SSO with Azure AD? | Waiting | Medium | Question | Michael RobertsFirst National Bank | email | Maria Garcia | sso+3 | 22mo ago | ||
TKT-2024-0004 API rate limiting causing integration failures | Open | High | Incident | Robert ChangGlobal Manufacturing Inc | api | Unassigned | api+2 | 22mo ago | ||
TKT-2024-0005 Request: Add dark mode to mobile app | Closed | Low | Feature Request | Kevin NguyenTechStart Labs | web | Maria Garcia | mobile+2 | 23mo ago | ||
TKT-2024-0006 Billing discrepancy on invoice INV-2024-0002 | In Progress | Medium | Question | Sarah ChenAcme Corporation | email | Alex Thompson | billing+2 | 22mo ago | ||
TKT-2024-0007 Critical: Production database connection errors | Resolved | Urgent | Incident | Hans MuellerTechCorp Europe | phone | David Kim | critical+3 | 22mo ago | ||
TKT-2024-0008 Need help with HIPAA compliance configuration | Waiting | High | Task | Dr. James WilsonMedTech Solutions | email | Maria Garcia | hipaa+3 | 22mo ago | ||
TKT-2023-0156 Annual subscription renewal question | Closed | Low | Question | Rachel GreenCommunity Foundation | email | David Kim | renewal+2 | 24mo ago | ||
TKT-2024-0009 Webhook delivery failures | Open | High | Bug | Bruce WilliamsOutback Mining Corp | web | Unassigned | webhook+2 | 22mo ago |
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